Account holders must provide their identity, age and principal place of residence, all of which is verified through a third party AML/CTF vetting service provider, upon establishing an account. Account Holders (Individuals) MUST be 18 or older and be individually vetted and approved before an account can be opened. An account holder may be an authorised company that is legally set up in an agreed jurisdiction and it's directors and beneficial owners are vetted and meet various requirements.

CENTRUM is a premium player only service and as such requires extended information including (but not limited to) Source of Wealth/Funds, Detailed Residential proof, Official Government issued Photo ID as well as full legal certification processes of certain documents.

You consent to your details be verified through 3rd party global database checks that include PEP and Sanction lists.

Account holder must be able to provide proper identification (account number and personal identification number and various other items) to ensure only the account holder can access his or her account. CENTRUM may also verify your location using up to date Geo location technologies.

Each Account holder must review and agree a detailed legal agreement between CENTRUM GLOBAL B V and the Account Holder that outlines the specifics of how the Account Holder must operate their account as well as detailed terms and conditions that are strictly enforced. These are available for review on request by approved prospective account holders. In addition the Terms and Conditions of each and every market CENTRUM partners with are also in force for all account activity - these links are to be found on the partner websites and will also be provided within that agreement.

All registered and authorised account holders are given a detailed API for their desired market(s) and all wagering can ONLY be placed via this interface. All account holders must have the technical expertise and systems knowledge to acecss our systems this way. CENTRUM does NOT have any mobile or browser based access points.

Please note CENTRUM can not open any Accounts if the holder is resident of:

Dutch Kingdom (Netherlands, Curaçao, Aruba, Bonaire, Sint Maarten, Sint Eustatius, Saba), France, United States of America, United Kingdom, Sweden, Australia, Austria, Czech Republic, Belgium, Germany, Hungary, Slovakia, Estonia, Spain, Serbia, Slovenia, Latvia, Ireland, Ontario, Canada, Poland, Turkey and Switzerland.

CENTRUM GLOBAL only accepts client funds via a deposit processed by the banking system from a bank account in the account holder or agreed authorised party's name. All withdrawals are similarly processed only back within the banking system to an account holder's or authorised party's own bank account. For the avoidance of doubt, CENTRUM does NOT accept CASH or CREDIT CARDS or ANY form of CRYPTO.

Gambling in a protected environment should be an exciting and pleasurable experience and, as CENTRUM believes, be done utilising skill and logic, for adults. We want you to enjoy the CENTRUM experience, so please play wisely and within your budget. Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

- Avoid chasing losses.

- Only gamble what you can afford to lose.

- Keep track of the time and amount you spend gambling.

- If you want to have a break from gambling you can use our self-exclusion option by contacting us, we will then suspend your account(s) for a period of 6 months, or longer, during which time it will not be possible for you to wager for any reason.

- If you are concerned that gambling may have taken over your (or someone else’s life) then there are many organisations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you we recommend contacting a self-help organisation such as Gamblers Anonymous for guidance.

Should you require support for any concern you may have with issues with Gambling then please seek out a responsible organisation in your country or call your account manager who will immediately find the right organisation in your country for you.

Any Account holder must notify CENTRUM directly through their account manager as soon as they wish to be self excluded. This will be done as soon as the systems allow (within 24 hours) and will be for a minimum of 6 months (after which will continue until requested) or permanent if requested at any point.

CENTRUM GLOBAL B.V. complies with the Curaçao Gaming Board (CGB) complaint handling rules as set out in Article 5.3 of the LOK.

Players may submit complaints using our downloadable form, sent via email to complaints@centrum-global.com. Complaints are acknowledged, investigated, and resolved fairly and promptly.

If unresolved or unsatisfactory, complaints may be escalated to our certified Alternative Dispute Resolution (ADR) provider – ADR TO BE CONFIRMED, whose decision is binding on CENTRUM.

Note: The Curaçao Gaming Authority (CGA) does not intervene in individual complaints but may review aggregated reports as part of its supervisory responsibilities.

centrum-global.com has created this privacy statement in order to demonstrate our firm commitment to privacy for our users. The following privacy statement discloses our information gathering and dissemination practices for this website: centrum-global.com (the “Website”)

Examples of personal information that we collect include, but are not limited to, your name, date of birth, residential address, email address and phone number. You will be asked to provide personal information when you register for an account with us.

We may collect personal information in relation to you, from third parties such as financial institutions for the purpose of providing you our services and for conducting financial checks, and you consent to our collection and use of your personal information for these purposes.

We collect, use and process the information held about you to provide our services to you and for any related purpose connected with such provision including:

(a) for setting up, re-activating, operating and managing your account with us;

(b) for verifying the accuracy of the information collected from you, including disclosing your information to third parties (such as financial institutions) in connection with such verification;

(c) periodically sending written communications to you to announce important service changes, technical issue updates and changes to terms and conditions;

(d) for the prevention of fraud, cheating, money laundering and for investigation of any suspected unlawful, fraudulent or other improper activity connected with our services;

(e) for the reporting of a crime or suspected crime, including money laundering or any fraud;

(f) for complying with our legal and regulatory duties and responsibilities;

(g) ensuring compliance with our terms and conditions and with law;

(h) for enforcing or applying our terms and conditions and other agreements, and to protect our rights, property, or safety or that of our customers, or of others;

(i) to operate host market and our APIs and for our internal purpose; and

(j) for any other purpose which is necessary for the purpose of rendering services to you.

We may need to transfer your information outside the European Economic Area (EEA). You acknowledge and agree to the transmission and processing of your information outside the EEA. Some countries outside the EEA may not have strong data protection laws. However, we will always take all steps reasonably necessary and practicable to ensure that your information is used securely.

In addition to the above, you acknowledge that we may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to comply with any legal process served on us, or if we believe such disclosure is required to protect and defend our rights or property; and/ or act to protect the personal safety of users of our service or the public.

If, in our sole determination, you are found to have cheated or attempted to defraud us or any other user of our service in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including fraudulent activity (including any reversal of a payment) or of engaging in prohibited activities, including money laundering, we reserve the right to share your information (together with your identity) with other online gaming sites, banks, and appropriate legal, regulatory agencies.